In Transit: Your Certified Mail is in the hands of the USPS. Mailed pieces shouldn’t be confused with Delivered mail, as “mailed” simply means that your letter(s) are in the mail stream/system. This begins the transit stage of your Certified Mail. Mailed: Your Certified Mail has been printed, inserted into envelopes, and given to the USPS for processing and attempt of delivery. Here is a breakdown of the various status levels along the journey: We do however offer real-time transit status and tracking of each piece of Certified Mail, provided directly from the USPS. You may also want to view our frequently asked questions.Using your LetterStream account you are able to track the entire process of your created Certified Mail – from job creation to successful delivery, and all other statuses in between.Īlthough we want nothing but the best for our customers, LetterStream cannot guarantee the success of Delivery or timeliness to your intended recipients since this is dependent upon the USPS. If you don't see your question, don't worry we have a robust help tool available at the bottom right of every page for all of your certified mail questions. You can also modify or change your saved credit card information on the same screen before you pay. You'll see the option once you go to pay for your first letter. It's quite easy to save your credit card information. The password email that our system sends you might go to your spam folder, so be sure to check everywhere for it. Then you can click here to reset your password. In that case, we recommend searching your emails for a past email from us to see which email address of your we have on file. Sorry about that! We try to make this easy, but sometimes an email address or password can be forgotten (it happens to the best of us). The price for 9 - 14 pieces of paper is $10.49. We charge $9.49 per letter, up to 8 sheets of paper. We can't guarantee their side of the process but we can, and do, guarantee what we're responsible for which is printing your documents, inserting and sealing them into Certified Mail envelopes, and then handing them over to the USPS for delivery. If it's been longer than 14 business days and your letter still hasn't been delivered then we typically recommend reaching out directly to the USPS to see if they can provide you with any extra information. Unfortunately this seems to happen from time to time. Keep in mind that it can take a couple of business days after delivery for the USPS to give us access to the signatures so if you don't see it yet, that could be why. If the USPS has successfully delivered your letter, this page will provide you with a link to download the electronic return receipt (ERR) otherwise known as the signature confirmation file. You can access the signature by logging into your account and then clicking the green History button. How do I access the signature confirmation (aka "proof of delivery" and "green card")? They say that Certified mail typically takes 3-5 business days to be delivered, but keep in mind that we've observed the delivery of mail slow down since the pandemic started so we usually say to allow for 10-14 business days for your mail to be delivered. We can only go off what the USPS says about this, as they are in control of the delivery process. You will just need your tracking number in order to track them on the USPS website. Directly within your OnlineCertifiedMail account ( login to your account and then click the green History button), or at. There are a couple of different ways to track your letters. Once we hand your letters over to the USPS for delivery they are completely out of our control. If you've already paid for your letter, unfortunately there is no way for us to stop it. The tracking service provided by the US Postal Service acts as a third-party verifier of compliance. Certified Mail is most commonly sent when a sender requires proof of mailing, proof of delivery and is often used and/or required for significant notifications pertaining to medical debt collection, warrants, property liens, credit information, and various legal concerns. Additionally, we include an Electronic Return Receipt, requiring the recipient to provide a signature at delivery. Frequently Asked Questions What is Certified Mail?Ĭertified Mail is an extra service that can be purchased for first class mail that includes proof of mailing, certified mail tracking, and USPS proof of delivery.
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